Get help with Porcelain Trio
Email is the fastest way to reach us — a real person reads every message, usually within two days.
lei.cao.life@gmail.comInclude your device model and what you tapped right before the problem — it usually cuts a round-trip.
common questions
- How does undo work?
- Every level gives you 3 free undos to take back a pick. After that, each extra undo costs 40 coins (earned by playing) or an optional short ad.
- What happens when the tray fills up?
- The level ends, but you never lose progress: add a tray slot to keep going (for coins, or an optional ad once per level), or simply retry.
- Are there timers?
- There are no time limits on regular levels. Countdown tiles count your picks, not seconds. A par clock never fails a level, and the Master track has a few Rush levels with a real countdown.
- Is Porcelain Trio free?
- Yes. Every level, the daily puzzle and Endless mode are free to play. The game is supported by ads and optional in-app purchases; coins and boosters can all be earned by playing.
- When do ads appear?
- A full-screen ad can only appear after you win a level — never during one, never after a daily puzzle or a retry, not before your 9th completed level, and at most once every three wins. A banner shows on the home and map screens only. Reward videos are always optional.
- What does Remove Ads include?
- A one-time purchase that turns off the banner and full-screen ads for good. Reward videos stay available only if you choose to watch them, and the win bonus becomes a free x2. The Tea House pass includes Remove Ads too.
- I got a new phone. How do I get my purchase back?
- Open Settings (gear icon on the home screen) → Restore purchases, or the Restore purchases link at the bottom of the Shop. Use the same Apple ID or Google account you bought with. Game progress is stored on the device and does not transfer.
- Do I need an account or an internet connection?
- No account, no sign-up. The game plays offline; ads and purchases need a connection when they happen.